Refund policy

We want you and your dog to love your Paddock & Paw gear. If something isn't right, email us at supportpaddockandpawco@gmail.com with your order number and we'll sort it out.

Perfect Fit Guarantee: If your harness doesn't fit, contact us within 30 days of delivery. We'll send you a different size free of charge, and you don't need to send the first one back. One free size exchange per order.

Damaged, faulty or incorrect items: If your order arrives damaged, faulty, missing a part, or with the wrong name or number on the patch, contact us within 30 days of delivery with a photo and we'll send a free replacement or give you a full refund.

Change of mind: Unused items in their original condition can be returned within 30 days of delivery. Please contact us first for return instructions. Return shipping is paid by the customer. Personalized patches can't be returned for change of mind unless they are faulty or incorrect.

Lost orders: If your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you in full.

Refunds: Approved refunds are issued to your original payment method within 5 to 10 business days. This policy doesn't limit any rights you have under consumer law.